In most cases our partners are responsible for shipping our products and we provide them with our recommendation. If we are responsible, we have always cold transport for our finished products, even those who can handle 25°C.
We can only guarantee the quality of the product when the delivery is through a sales channel controlled by BioGaia or our authorized local distributors. However, some of our distribution partners offers online sale.
The live bacteria in BioGaia’s products are sensitive to high temperatures and humidity and improper handling or transportation may reduce the quality and result in a shorter shelf-life.
When purchasing a product on the Internet make sure that it is through an authorized channel. For the list of distribution partners in your country, please follow this link.
Our products are sold through around 80 local distribution partners in 100 countries. Most of our products are sold through the major pharmacy chains. For further information regarding buying locations we recommend you to contact the company with distribution rights in your country. Please follow this link to go to your country.